India Taxi Online – Reliable Travel, Transparent Service

Effective Date: June 2026

Welcome to India Taxi Online, a trusted transportation service operated by Travel India Online. These Terms & Conditions govern the use of our website, booking platform, customer support services, and transportation solutions.

By accessing our website, making a reservation, or using any of our services, you agree to comply with these terms. If you do not agree with any part of these conditions, please refrain from using our services.

1. Acceptance of Service

By booking a taxi, cab, airport transfer, outstation trip, tempo traveller, Urbania, or any other transportation service through India Taxi Online, you confirm that:

• You are legally capable of entering into a binding agreement.
• All information provided during booking is accurate and complete.
• You agree to follow applicable laws and regulations during the journey.

2. Booking Policy

Booking Confirmation

All bookings are subject to vehicle availability and operational feasibility.

A booking is considered confirmed only after:

• Receipt of booking confirmation from India Taxi Online.
• Advance payment, if applicable.
• Verification of travel details.

India Taxi Online reserves the right to decline or cancel bookings in exceptional circumstances.

Travel Information

Customers are responsible for providing:

• Correct pickup location
• Destination details
• Contact information
• Travel dates and timings

Any delay or inconvenience resulting from incorrect information shall not be the responsibility of India Taxi Online.

3. Pricing & Payment

Fare Structure

Service charges may vary depending on:

• Vehicle category
• Travel distance
• Duration of travel
• Seasonal demand
• State taxes
• Toll charges
• Parking fees
• Driver allowances (where applicable)

Additional charges incurred during the trip shall be payable by the customer.

Payment Methods

We accept payments through:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Digital Wallets
• Bank Transfer
• Cash (where available)

All payments must be completed according to the agreed booking terms.

4. Customer Responsibilities

To ensure a safe and pleasant travel experience, customers agree to:

• Treat drivers respectfully.
• Follow applicable traffic and safety regulations.
• Maintain cleanliness inside the vehicle.
• Avoid carrying prohibited, illegal, or hazardous materials.
• Ensure proper supervision of children and elderly passengers.

Customers may be held responsible for damage caused to the vehicle due to negligence or misconduct.

5. Driver and Vehicle Allocation

India Taxi Online makes every effort to provide the requested vehicle category.

However, due to operational requirements, vehicle maintenance, or unforeseen circumstances, we reserve the right to provide a similar or upgraded vehicle without prior notice and without additional cost to the customer.

Driver contact details will typically be shared before pickup whenever possible.

6. Delays & Force Majeure

India Taxi Online shall not be held responsible for delays, interruptions, or service disruptions caused by:

• Traffic congestion
• Road closures
• Weather conditions
• Natural disasters
• Government restrictions
• Public strikes
• Civil disturbances
• Vehicle breakdowns beyond reasonable control

While we will make reasonable efforts to minimize inconvenience, no compensation shall be payable in such situations.

7. Cancellation & Refunds

All cancellations and refund requests are governed by our Refund & Cancellation Policy available on our website.

Applicable cancellation charges, refund eligibility, and processing timelines shall be determined according to that policy.

8. Passenger Safety

Passenger safety is our priority.

Customers are encouraged to:

• Wear seat belts throughout the journey.
• Follow driver instructions regarding safety.
• Report any safety concerns immediately.

India Taxi Online reserves the right to terminate a trip if passenger behavior threatens the safety of the driver, vehicle, or other passengers.

9. Lost and Found

Passengers are solely responsible for their personal belongings.

India Taxi Online is not liable for:

• Lost luggage
• Forgotten items
• Damaged personal property

If an item is reported promptly, we will make reasonable efforts to assist in recovery.

10. Intellectual Property Rights

All content displayed on the India Taxi Online website, including:

• Logos
• Text
• Graphics
• Images
• Designs
• Software
• Marketing materials

remains the exclusive property of India Taxi Online and Travel India Online.

Unauthorized copying, reproduction, distribution, or commercial use is strictly prohibited.

11. Privacy Protection

Customer information is collected and processed in accordance with our Privacy Policy.

By using our services, you consent to the collection and use of information as described in the Privacy Policy.

We are committed to maintaining the confidentiality and security of customer data.

12. Limitation of Liability

India Taxi Online shall not be liable for:

• Indirect or consequential losses
• Missed flights, trains, or appointments due to traffic or delays
• Personal injury resulting from customer negligence
• Losses arising from incorrect booking information
• Events beyond our reasonable control

Our liability, if any, shall be limited to the amount paid for the specific booking in question.

13. Modification of Services

India Taxi Online reserves the right to:

• Modify service offerings
• Update pricing structures
• Change vehicle categories
• Improve platform functionality
• Suspend services for maintenance

without prior notice whenever necessary.

14. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.

15. Contact Information

For questions regarding these Terms & Conditions, please contact:

India Taxi Online
A Brand of Travel India Online

Phone: +91-9999-32-2925
Email: support@indiataxionline.in
Website: www.indiataxionline.in

Customer Support: Available 24×7

Our Commitment

India Taxi Online is committed to delivering safe, reliable, and transparent transportation services across India. By maintaining clear policies and professional service standards, we aim to create a travel experience built on trust, convenience, and customer satisfaction.

Thank you for choosing India Taxi Online – Your Journey, Our Responsibility.