India Taxi Online – Transparent, Fair & Customer-Friendly
At India Taxi Online, a trusted brand of Travel India Online, we strive to provide reliable and hassle-free transportation services. We understand that travel plans may change due to unforeseen circumstances, and therefore we have established a transparent Refund and Cancellation Policy to ensure clarity for all our customers.
By booking a taxi, tempo traveller, Urbania, or any transportation service through our website, mobile platform, or customer support team, you agree to the terms and conditions mentioned below.
1. Booking Cancellation Policy
Free Cancellation
Customers can cancel their booking within 15 minutes of confirmation without any cancellation charges. A full refund will be processed for prepaid bookings.
Cancellation Before Journey Date
For cancellations made after the free cancellation period but at least 24 hours before the scheduled pickup time, a cancellation charge of 10% of the total booking amount will be deducted.
Cancellation Within 24 Hours of Pickup
If the booking is cancelled within 24 hours of the scheduled pickup time, 25% of the total booking amount will be charged as a cancellation fee.
Same-Day Cancellation
For cancellations made on the day of travel or after the vehicle has been dispatched, 50% of the total booking amount will be charged.
Cancellation After Trip Commencement
Once the trip has started, no refund or cancellation request will be accepted. The full booking amount will be considered utilized.
2. Refund Policy
Eligible Refunds
Refunds may be granted under the following circumstances:
- Cancellation within the applicable refund period.
- Duplicate payment made due to technical issues.
- Vehicle unavailable from our side and no alternative arrangement provided.
- Booking cancelled by India Taxi Online due to operational reasons.
Non-Refundable Situations
Refunds will not be applicable in the following cases:
- No-show by the customer.
- Incorrect pickup details provided by the customer.
- Cancellation after trip commencement.
- Delays caused by weather conditions, traffic congestion, road closures, strikes, government restrictions, or force majeure events.
3. Refund Processing
Once a refund request is approved:
- UPI Refunds: Usually processed within 1–3 business days.
- Debit/Credit Card Refunds: Typically processed within 5–7 business days.
- Net Banking Refunds: Usually processed within 3–7 business days.
- Bank Transfer Refunds: Processed within 3–5 business days after receiving correct bank details.
Actual credit timelines may vary depending on the customer’s bank or payment service provider.
4. Vehicle Breakdown & Service Issues
In the unlikely event of a vehicle breakdown during the journey, India Taxi Online will make every reasonable effort to arrange a replacement vehicle at the earliest possible time.
If we are unable to provide an alternative vehicle, a proportional refund may be offered based on the unused portion of the journey.
5. Special Circumstances
We understand that emergencies can arise unexpectedly. Requests involving:
- Medical emergencies
- Natural disasters
- Government travel restrictions
- Other genuine unforeseen situations
may be reviewed individually by our support team. Any refund or adjustment will be made solely at the discretion of India Taxi Online management.
6. Modification of Booking
Customers may request changes to travel dates, pickup locations, vehicle categories, or itinerary details subject to vehicle availability and operational feasibility.
Additional charges may apply if the revised booking results in increased travel distance, duration, tolls, taxes, parking charges, or vehicle upgrades.
7. Contact for Refunds & Cancellations
For any cancellation, refund request, or booking assistance, please contact our customer support team:
India Taxi Online
Phone: +91-9999-32-2925
Email: support@indiataxionline.in
Website: www.indiataxionline.in
Customer Support: Available 24 Hours
8. Policy Updates
India Taxi Online reserves the right to amend, modify, or update this Refund & Cancellation Policy at any time without prior notice. Updated versions will be published on our website and become effective immediately upon posting.
Our Commitment
At India Taxi Online, customer satisfaction remains our top priority. We are committed to maintaining transparent policies, fair business practices, and reliable transportation services for every traveler. Our goal is to ensure that every booking experience is secure, convenient, and stress-free.