Refund and Cancellation Policies
Welcome to India Taxi Online (A Brand of Travel India Online)
We understand that travel plans can change unexpectedly. To ensure clarity and provide you with a hassle-free experience, we’ve outlined our Refund and Cancellation Policies. By using India Taxi Online services, you agree to the terms and conditions mentioned below.
1. Cancellation Policy
1.1 Cancellation Timeframes:
Cancellations can be made through our app or by contacting customer support. Fees depend on the cancellation timing:
- Within 5 Minutes of Booking: No cancellation fee.
- After 5 Minutes and Before Pickup: 20% of the booking amount will be deducted as a cancellation fee.
- After Pickup: Full fare is charged.
1.2 No-Show Policy:
If the passenger does not arrive at the designated pickup location within 30 minutes, the booking will be marked as a no-show, and the full fare will be charged.
1.3 Driver Cancellations:
In rare cases where a driver cancels, we will notify the passenger immediately and assign an alternative driver as quickly as possible.
2. Refund Policy
2.1 Refund Eligibility:
Refunds depend on the cancellation timeframe:
- Within 5 Minutes of Booking: Full refund.
- After 5 Minutes and Before Pickup: Partial refund after deducting the 20% cancellation fee.
- No-Show: No refund.
2.2 Refund Processing Time:
Refunds are initiated within 30 minutes after cancellation is confirmed. The timeline for receiving the refund may vary depending on your payment method and banking processes.
2.3 Payment Method for Refunds:
- Refunds will be credited back to the original payment method used for booking.
- For cash payments, refunds will be issued through an alternate method agreed upon with the passenger.
3. Exceptions and Special Circumstances
3.1 Technical Glitches:
If a technical error results in an unintentional cancellation or charge, we will promptly investigate the issue and issue a refund if applicable.
3.2 Exceptional Circumstances:
We recognize that certain situations may require flexibility. Requests for exceptions to the policies will be reviewed on a case-by-case basis.
4. Contact Us
If you have any questions or need assistance regarding our policies, please feel free to contact us:
📞 Phone: +91-9999322925
📧 Email: support@indiataxionline.in
5. Updates to Policies
India Taxi Online reserves the right to modify these policies as needed. Any updates will be communicated, and continued use of our services indicates acceptance of the revised terms.
6. Commitment to Transparency
At India Taxi Online, we are committed to providing a seamless experience for our passengers. Our Refund and Cancellation Policies are designed to ensure fairness and build trust.
Thank you for choosing India Taxi Online. We look forward to serving you!
Warm regards,
Team India Taxi Online